A Circuit Won’t Turn On or Off From the App

This Is Usually a Safety or Priority Condition Kora may block a circuit command to protect your home or preserve backup power.

Common Reasons

• The circuit is marked Critical during an outage
• The system is enforcing backup priorities
• The circuit is experiencing an electrical fault
• The circuit breaker is physically tripped

What to Check

1. Open the Kora app → Circuits.
2. Look for a status message under the circuit name.
3. Physically check the breaker in the Smart Panel.

Try This

• Toggle the circuit off, wait 5 seconds, then toggle on
• If breaker is tripped, reset it once

If It Still Won’t Respond

• Do not force repeated toggles
• Contact Kora Support if the issue persists